Frequently Asked Questions

Each product page includes a brand-specific size guide — we strongly recommend checking it before ordering, as sizing varies between European, UK, and US brands. If you're between sizes or unsure, our team is happy to help — contact us before placing your order and we'll point you in the right direction.

Getting the size right first time matters especially for intimate apparel, as most items are final sale once opened.

It varies by brand. European brands like Axami and Conturelle often use EU sizing and may fit differently to US sizing. Gossard uses UK band/cup sizing. Dominique tends to be more consistent with US sizing. Always refer to the size guide on each product page, and feel free to reach out if you need help comparing.

Absolutely — that's what we're here for. Message us via our Contact Page or text us at (424) 241-0418 before ordering and we'll help you find the right fit. We'd much rather help you get it right the first time.

This policy exists to protect every customer who shops with us. If you are unsure about sizing or style before ordering, please get in touch first.

Only non-intimate accessories or outerwear where explicitly stated on the product page may be returned, provided the return is requested within 7 days of delivery, and the item is unused, unwashed, and in original condition with all tags and packaging intact.

Please email us before sending anything back — returns sent without prior authorisation cannot be accepted.

We're sorry to hear that. Please contact us within 48 hours of delivery with your order number and clear photos of the issue. We'll make it right with a replacement or full refund, including return shipping where applicable.

Email: contactus@spicycharm.com or text: (424) 241-0418

1. Email contactus@spicycharm.com or text (424) 241-0418 within your return window with your order number and item(s) you wish to return.
2. We'll reply with a return authorisation (RMA) and the correct return address — this may vary depending on the brand partner.
3. Ship the item using a trackable service and send us the tracking number.

Do not attach labels directly to product packaging. Place items inside a shipping carton.

Once your return is received and inspected, we'll issue a refund to your original payment method. Original shipping fees are non-refundable unless we sent the wrong item or it arrived damaged. Depending on your bank, the credit may take 1–2 billing cycles to appear.

We don't hold stock for exchanges. For the fastest resolution, place a new order for the correct size or style, then return the original if it's eligible for return following the steps above.

Remember: intimate apparel cannot be exchanged. Please double-check sizing before ordering.

We currently ship within the United States only. International shipping is not available at this time — subscribe to our emails to be the first to know when that changes.

Most orders are processed and dispatched within 1–2 business days of purchase.

• U.S.-stocked items: approximately 2–5 business days after shipment
• Overseas brand partner items (including some Axami, Gossard, and Conturelle pieces): approximately 5–10 business days after shipment
• Items dispatching from Canada or the EU typically arrive within the same 5–10 business-day window

Business days exclude weekends and public holidays. Carrier delays and weather events may affect estimates.

Because we carry multiple brands fulfilled from different partner warehouses, orders containing items from more than one brand may ship separately. You'll receive individual tracking numbers for each parcel — this is completely normal and doesn't mean anything is missing.

If your order hasn't shipped yet, contact us immediately with your order number and the correct address and we'll do our best to update it. Once an order is in transit, rerouting is not guaranteed and may incur carrier fees.

First, check around your front door, with neighbours, and in any mailroom or parcel locker. "Delivered" scans sometimes appear a few hours before the physical package arrives. If it's still missing the following business day, contact the carrier directly with your tracking number, and then reach out to us — we'll help investigate.

We curate intimate apparel from a handpicked selection of premium brands including Axami, Gossard, Conturelle, Dominique, PariPari, Gabriela Pires Beachwear, Wiln, and more. Our collection spans lingerie, swimwear, bodysuits, playsuits, hosiery, nightwear, and garter accessories.

Yes — every product we sell is sourced directly from authorised brand partners and distributors. We do not sell replicas or unauthorised goods.

Care instructions are included on each garment's label and listed on the product page. As a general rule for delicate lingerie:

• Hand wash in cool water with a gentle detergent
• Avoid wringing — gently press out excess water
• Lay flat or hang to dry, away from direct sunlight or heat
• Never tumble dry lace, mesh, or underwired styles

Proper care significantly extends the life of your pieces and keeps fabrics looking their best.

We accept all major credit and debit cards, as well as accelerated checkout options including Shop Pay, Apple Pay, Google Pay, PayPal, and Amazon Pay. Availability may vary by device and browser.

Yes. spicycharm.com is powered by Shopify, one of the world's most trusted e-commerce platforms. All payment information is encrypted and processed securely. We never store your full card details.

We don't offer price adjustments on past orders. To stay up to date with our promotions and sales, sign up for our email list or follow us on Instagram.

Orders are processed quickly, but if you need to cancel or modify, contact us immediately at contactus@spicycharm.com or text (424) 241-0418 with your order number. We'll do our best, but we cannot guarantee changes once an order is in processing.

Email: contactus@spicycharm.com
SMS / Text: (424) 241-0418
Contact Page: spicycharm.com/pages/contact
Location: 2390 Crenshaw Blvd Ste# 166Los Angeles CA 90501

We aim to respond to all enquiries within 1 business day.

Our team monitors messages Monday through Friday. We aim to reply to all enquiries within 1 business day. Messages received over the weekend are addressed first thing Monday morning.