Terms of Service

Section 1 — Online Store Terms

By agreeing to these Terms, you confirm that you are at least 18 years of age, or that you are of legal majority in your state or province and have consented on behalf of any minor dependents.

Because spicycharm.com sells intimate apparel and adult-oriented fashion products, our site is intended for adults only. By using this site, you confirm you meet the minimum age requirement.

You may not use our products or services for any illegal or unauthorized purpose, or in violation of any laws in your jurisdiction, including copyright and consumer protection laws.

Breaching any of these Terms will result in immediate termination of your access to our services.

Section 2 — General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time.

Your content (excluding payment information) may be transmitted unencrypted across networks and may be adjusted to meet technical requirements. All payment and credit card information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, or exploit any part of our website or its content without our express written permission.

Fulfilment note: Some products on spicycharm.com are fulfilled by third-party brand partners and suppliers (including Axami, Gossard, Conturelle, Dominique, and others). Availability, sizing, and shipping timelines may vary by brand. We work hard to keep all information accurate — please contact us if anything is unclear.

Section 3 — Accuracy, Completeness & Timeliness of Information

We strive to keep product descriptions, sizing, pricing, and availability accurate and up to date. However, we cannot guarantee that all information on the site is complete, current, or error-free at all times.

Product photography is carefully produced to represent true colors and details — however, screen calibrations vary and we cannot guarantee that what you see on your device will be a perfect representation of the physical product.

We reserve the right to modify site content at any time. Historical or archived content is provided for reference only and may not reflect current offerings.

Section 4 — Modifications to Service & Prices

Prices are subject to change at any time without notice.

We reserve the right to modify, suspend, or discontinue any part of our service or product range at any time, without notice or liability to you.

Promotional pricing, discount codes, and sale events are time-limited and cannot be applied retroactively to previous orders.

Section 5 — Products & Intimate Apparel

All products are subject to availability. We reserve the right to limit quantities, restrict sales by region, or discontinue items at any time.

Sizing varies by brand and country of origin. We recommend consulting the size guide provided on each product page. If you are between sizes or unsure, please contact us before ordering — we are happy to help you find the right fit.

We do not warrant that product quality will meet your exact expectations in all cases. If you receive a defective or incorrect item, please contact us within 7 days of delivery.

Section 6 — Accuracy of Billing & Account Information

We reserve the right to refuse or cancel any order at our discretion, including orders that appear to be placed by resellers, bots, or in unusual quantities.

You agree to provide accurate, current, and complete billing and account information at the time of purchase, and to keep this information up to date so we can complete your transactions and reach you if needed.

If we cancel or modify an order, we will attempt to notify you using the contact details provided at checkout.

For full details on returns, exchanges, and refunds, please review our Refund Policy.

Section 7 — Optional Tools

We may provide access to optional third-party tools (such as size finders, wishlist features, or review platforms) over which we have no direct control.

These tools are provided "as is" and "as available." We make no warranties about their performance and are not liable for any issues arising from their use. Your use of any optional tool is at your own discretion and risk.

Section 8 — Third-Party Links

Our site may contain links to third-party websites, including brand pages, social platforms, and fulfilment partners. These links are provided for convenience only.

We are not responsible for the content, accuracy, or practices of any third-party site. Clicking a third-party link is at your own risk, and we encourage you to review their terms and privacy policies before interacting with them.

Section 9 — User Comments, Reviews & Submissions

If you submit reviews, comments, ideas, or other content to us, you grant us the right to use, publish, translate, and distribute that content in any format, without compensation or obligation to keep it confidential.

We reserve the right to remove any content we deem inappropriate, offensive, inaccurate, or in violation of these Terms or third-party rights.

You are solely responsible for the accuracy and legality of anything you submit. You may not post content that infringes intellectual property rights, contains personal information of others, or includes abusive or misleading material.

Section 10 — Personal Information

The collection and use of your personal information through spicycharm.com is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our site, you consent to our data practices as described in that policy.

Section 11 — Errors, Inaccuracies & Omissions

Despite our best efforts, errors in pricing, product descriptions, availability, or promotions may occasionally appear on the site. We reserve the right to correct any such errors and to cancel orders affected by them, even after an order has been submitted.

We will make reasonable efforts to notify you if your order is affected. We are not obligated to honour incorrectly priced items.

Section 12 — Prohibited Uses

You may not use spicycharm.com or its content for any of the following:

• Any unlawful purpose or in violation of applicable laws or regulations
• Infringing our intellectual property rights or those of third parties
• Submitting false, misleading, or fraudulent information
• Uploading viruses, malware, or other harmful code
• Scraping, harvesting, or collecting personal information from the site
• Sending unsolicited commercial messages (spam)
• Harassing, intimidating, or discriminating against any person
• Attempting to circumvent any security feature or access control
• Reselling our products or accessing our platform for commercial exploitation without written permission

Violation of any prohibited use may result in immediate termination of your account and access to our services.

Section 13 — Disclaimer of Warranties & Limitation of Liability

Our service and all products are provided "as is" and "as available" without any warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee that the site will be uninterrupted, error-free, or free of viruses. We may modify, suspend, or discontinue the service at any time without notice.

To the fullest extent permitted by law, spicycharm.com, its owners, employees, affiliates, and service providers shall not be liable for any indirect, incidental, punitive, or consequential damages — including lost profits, data loss, or replacement costs — arising from your use of (or inability to use) our site or products.

Some jurisdictions do not permit exclusion of certain warranties or liability limitations. In those cases, our liability is limited to the maximum extent permitted by applicable law.

Section 14 — Indemnification

You agree to indemnify and hold harmless spicycharm.com, its owners, employees, agents, and suppliers from any claims, losses, damages, or expenses (including reasonable legal fees) arising from your breach of these Terms, your use of the site, or your violation of any law or third-party rights.

Section 15 — Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be severed and the remaining Terms will continue in full force and effect.

Section 16 — Termination

These Terms remain in effect until terminated. You may terminate your use of the site at any time by simply discontinuing use.

We may terminate or suspend your access at any time, without notice, if we determine you have violated these Terms or engaged in conduct harmful to our site, customers, or brand. Any obligations incurred prior to termination will survive.

Section 17 — Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and spicycharm.com regarding your use of the site and supersede all prior agreements, whether written or oral.

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Section 18 — Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Los Angeles County, California.

Section 19 — Changes to Terms of Service

We reserve the right to update these Terms at any time. The most current version will always be available on this page. Your continued use of spicycharm.com after any changes are posted constitutes your acceptance of the updated Terms.

Section 20 — Contact Us

Questions or concerns about these Terms? We're here to help.

Email: hello@spicycharm.com
SMS / Text: (424) 241-0418
Location: Los Angeles, CA, United States

You can also reach us via our Contact Page.